GENERAL CONDITIONS 

HOW MUCH TIME IN ADVANCE SHOULD BE BOOK?

All our tours should be book in advance. Time and date depend on our availability. 

 

CHANGES AND CANCELLATIONS

If you want to cancel, modify the number of participants or drinks, you need to send us an email at least 48h before the start of the activity. After these 48h any refund will be accepted.
 

WHAT HAPPEND IF WE ARE LAT?

In case of delays, we request you to let us know the earliest possible 

If it's possible we will postpone the starting of the activity or we will suggest you another slot 

In case of Bbike the tour could be affected because we may have to shorten the route in order to avoid delayes with the further groups. 

 

SPECIFIC CONDITIONS 

 

 

BBIKE                   

TUK TUK

PEDICABS

VESPAS

WHAT IS INCLUDED IN EACH ACTIVITY? 

Bbike tour: 45 minutes

Driver

Music

Beverages

Karaoke

Guided tour

Driger /  Private guide during the tour 

Watter

Guided tour

Driger /  Private guide during the tour 

Watter

First gasoline deposit

Helmets

GPS

Unlimited mileage

Third party insurance

Personal assistant to help with any question

Scooter lock

Picture of the day

Quick driving lesson to refresh your driving skills

WOULD BE POSSIBLE TO EXTEND THE TOUR?

No, our experience has taught us that a 45 minutes tour is perfect because a longer one would make it tiring, and our priority is you to have fun.

Yes, inform us when you make the booking or ask the driver at the moment. In case there is availability we will addapt the price according to the time you wanna extend.

Yes, inform us when you make the booking or ask the driver at the moment. In case there is availability we will addapt the price according to the time you wanna extend.

Yes, inform us when you make the booking or ask the driver at the moment. In case there is availability we will addapt the price according to the time you wanna extend.

HOW MANY PLACES DO YOU HAVE?

Bbike has 18 places: 10 with pedals, 4 seats and 4 standing places. If you are more than 18 you could do the tour in more than 1 bike. 

We have 1 vehicle for 3 people and other for 2 people. In total there is capacity for 5 people maximum per booking. 

Max 2 adults + 1 child per pedicab. Children must go with an adult.

We have 5 vespas so in total there is capacity for 10 people maximum per booking

ARE TOURS PRIVATE FOR THE GROUP?

Bbike won't be exclusive for your gruop unless you book a VIP option

Yes

Yes

All tours are private exception the grupal tour, where other participans coul join us

DO YOU NEED A MINIMUM OF PARTICIPANTS TO DO THE ACTIVITY?

A minimum of 8 people per booking is required to move the bike. In case you are less, we will add you to another group.  

No

No

No, exception the grupal tours in which a minimum of 2 vespas should be rented

IN CASE OF RAIN

Bikes have a roof and are we provide raincoats for the participants in case of rain.

 

The activity can only be cancelled in case of heavy rain.


In case of heavy rain the slot or day could be changed. At worst the total amount can be refunded by the same payment method.

 

To effect changes or  cancellation being present at the pick up and confirming to the driver is mandatory.

Vehicles have a roof for the passengers, can be closed and by then protect from the rain.


In case of heavy rain the slot or day could be changed. At worst the total amount can be refunded by the same payment method, with the agreement of the company.

 

Vehicles have a roof for the passengers, can be closed and by then protect from the rain.


In case of heavy rain the slot or day could be changed. At worst the total amount can be refunded by the same payment method, with the agreement of the company.

In case of rain you will be given the opportunity to change the date or time. The total amount can be refunded by the same payment method. in case you can not do the activity at another time. To make any changes or cancellations you will have to confirm with the employee of the company your change or cancellation.

STARTING AND ENDING POINTS

 

 

Depending on the number of reservations we have on the selected date, the starting and end point will be at:
1_PLAZA EMPERADOR CARLOS V, between Atocha train station and the Ministry of Agriculture (metro: Atocha, line: 1)
2_CALLE JUAN DE URBIETA, 21 (Metro: Menéndez Pelayo, line: 1)
Tour: Depending on the starting and end points the tour will go through Av. Ciudad de Barcelona, Paseo del Prado or Paseo Reina Cristina.
The starting and ending point may change even on same day as we depend on the attendance or cancellations of groups, but they will only vary between those 2 mentioned points.

Calle Mayor , 46 ( in front of the hotel Petit Palace Mayor). 

Cánovas del Castillo Square, 4, Madrid (in front of the hotel Nh Collection)

Inside the car park located in 21, JUAN DE URBIETA st., (Metro: Menendez Pelayo, line: 1)

IT'S POSSIBLE TO MODIFY THE ROUTE?

Yes! Please ask for a budget.

Yes, with an extra of 10€ in the city center, please other areas check prices here. Yes, with an extra of 5€ in the city center, please other areas check prices here.

No, but you can request a pick up service from your Hotel (20 € every 43 people in the city center, other locations consult).

WHAT HAPPEND IF WE ARE 1 MORE OR 1 LESS AT THE LAST MINUTE?

- Add more participants:

It shouldn't be a problem, but it's important to let us know in order to check if there is availability on the bike. In case it is not full, the amount of this person would be add and be paid in cash before starting the tour. 

 

- Reduce participants:

If you don't let us know at least  48h in advance, this person has to pay the full amount of the activity. 

 

 

It's important to let us know in advance to confirm the availability of vehicles. 

It's important to let us know in advance to confirm the availability of vehicles. It's important to let us know in advance to confirm the availability of vehicles.

PRECIES ARE PER PERSON OR PER VEHICLE?

In a shared Bbike the price is per person. In a private Bbike the price is per vehicle. 

All precies are per vehicle excepting the pack named Asian Experience: Tour + Meal, in which the price is per person

All prices are per vehicle  

Prices are per person and they vary depending if the include only driver or driver and passenger

CAN I DO THE ACTIVITY BEING PREGNANT?

Yes, there are seats whiout pedals 

Yes

Yes

Yes 

CHILDREN ARE ALLOWED?

No, only adults over 18 years old 

Yes, but they must be accompanied by an adult

Only kids over 22kg can realize the activity, always with at least one parent. We have available one child seat that you have to ask when doing the booking.

Yes, but they must be accompanied by an adult

Yes, as passengers if they are over 12 years old. Drivers should be at least 21 years old. 

CAN WE BRING DRINKS OR FOOD?

Yes, but always in plastic recipients

No,only drinks and food distributed by the company will be allowed on board.

No, only drinks and food distributed by the company will be allowed on board.

No, only drinks and food distributed by the company will be allowed on board.

DO WE HAVE TO BRING ANY KIND OF DOCUMENTATION?

At the beginning of the tour you will be asked to refill our Behaviour Agreement and List of Participants in which you have to fill your ID or passport numbers

No, only thepurchase receipt

No, only the purchase receipt

Yes:

- Carnet de conducir válido en España

- ID or Passport 

 - Credit card: A deposit of € 350 / per Vespa is required (American Express cards are not accepted) the deposit will be returned at the end of the rental, if the Vespa is in perfect condition.

- It will be asked the sing of a contract before starting the rental. 

 DO YOU HAVE ROOM FOR A WHEELCHAIR?

Yes, we have a place to keep it as long as it is able to be folded

No, unfortunately the vehicle doesn't has enough space to keep it

No, unfortunately the vehicle doesn't has enough space to keep it No, unfortunately the vehicle doesn't has enough space to keep it

DRIVING EXPERIENCE IS NEEDED?

No, all tours include a driver.  The participants won't drive the Bbike at any moment.  

No, all tours include a driver.  The participants won't drive the Bbike at any moment.  

No, all tours include a driver.  The participants won't drive the Bbike at any moment.  

Yes, It is important that people who are driving feel safe. In order to do this, before the tour there will be a driving test. If the company considers that the customer does not have enough skills, for security reasons the reservation can be canceled without the right for a refund. Subject to availability, the client can hire a driver for an additional € 60 or change the rental for a tour of Tuk Tour Madrid or Urban Safari of a similar net price.

 

ANY OTHER QUESTION?

 

CONTACT US!